1) The warranty period applicable to new products is always what is offered by the supplier, from the date of the product delivery note, and for used products it is always what the seller says in his advertisement. Web page. WTT21 SPAIN will assume this coverage period regardless of the manufacturer’s coverage. It will be understood that the product is new when the word “New” is indicated on the delivery note. Otherwise, it will be understood that the product is used.
2) WTT21 SPAIN will assume all the shipping costs of the guarantee in the event that said guarantee is applicable. If it is a product with a different warranty period, it will be noted on the corresponding delivery note.
3) Tampering or breaking the warranty seals by the user voids its validity.
4) The Commercial Department of WTT21 SPAIN will provide the client with a warranty number (RMA), which will be attached to the warranty product for its correct processing.
5) The warranty covers possible defects in the operation of the product delivered to the customer, with WTT21 SPAIN being responsible for the labor and necessary material, or the replacement of the material with another with similar characteristics although not necessarily the same brand, this warranty will apply. as long as the Customer has used the product under normal conditions of use according to the manufacturer’s specifications. Defects caused by computer viruses and/or incorrect configuration of the client’s software will not be covered by this warranty. Once the malfunction has been confirmed by our SAT (technical assistance service), the changed or repaired merchandise will be returned to the customer with shipping borne by WTT21 SPAIN. If it is found that there is no defect in the material or that the guarantee does not apply, it will be returned with postage due following the customer’s instructions, billing the corresponding labor.
6) In no case can a claim justify a delay or suspension of payment of the price of the product.
7) WTT21 SPAIN is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, as well as for accidents suffered by people, damage to other people’s property, to the product, loss of profit or profit. loss, damage resulting from deterioration, or loss of data recorded by the user.
8) This guarantee does not affect the rights available to the consumer, which in any case will be respected in accordance with the provisions of LAW 23/2003 ON WARRANTIES IN THE SALE OF CONSUMER GOODS. To expand more information about this guarantee, we make the following link available to the client on the Internet: Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods
9) The territorial scope of warranty coverage is national, and this warranty coverage is carried out in the same way in which the sale was made.
10) For any claim that the client wants to make, they have the following means: By telephone at Tel: 664666438 or by email, to the address: support@wtt21.com online.es. Always directed to the attention of the Commercial Department.
11) The action to claim compliance with the provisions of the guarantee will expire six months after the end of the guarantee period. Consumables The consumables of the products purchased at WTT21 SPAIN (condiments, drinks, flour, cleaning products, kebab products, nuts, hospitality, packaging, spices, pulses, prepared food, pasta, sweets, tea, soft drinks, paper, cartridges, magnetic supports, or any other specified as such by the manufacturer.), have the same warranty periods regarding defects or problems of origin of the product, except for wear and tear of use that is not included in the warranty. Important: If you observe any incident due to transportation (breakages, knocks, etc.), please report it within 24 hours after receiving the material by calling Tel: 664666438 indicating the damage occurred and the number of this delivery note. After this period, no Any transportation incident will be covered. In accordance with current legislation, products can be returned, for whatever reason, within a period of 10 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out on this conditions page must be met.
